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What Moltbook Reveals About the Hidden Security Risks of Autonomous AI Agents
1+ day, 14+ hour ago (71+ words) Nicole Willing is B2B journalist with expertise spanning the technology and financial industries. For more than 20 years, she has reported extensively on the key issues affecting business operations and supply chains, and she has developed a keen interest in how emerging…...
HPE Security Alert Shows How Backend Bugs Can Break CX
2+ day, 7+ hour ago (519+ words) Home " Security, Privacy & Compliance A critical access-bypass vulnerability in HPE's telco automation platform shows how backend security gaps can become customer experience failures Hewlett Packard Enterprise (HPE) has issued a security bulletin warning customers about a serious vulnerability in HPE…...
Microsoft Copilot Bug Exposes Confidential Emails, Risking CX Data Security
6+ day, 57+ min ago (692+ words) Home " Security, Privacy & Compliance A Microsoft 365 Copilot flaw that bypassed DLP protections shows how AI convenience can risk customer trust and data privacy A bug in Microsoft 365 Copilot Chat has allowed the AI assistant to summarize emails marked as confidential,…...
Industrial Cyber Threats Put Customer Trust on the Line
1+ week, 9+ hour ago (754+ words) Home " Security, Privacy & Compliance Dragos CEO and Co-Founder Robert M. Lee warns: "Adversaries are mapping how control systems work, understanding where commands originate, how they propagate, and where physical effects can be induced. We're seeing the ecosystem evolve with specialized threat…...
Pindrop Takes on AI Voice Deepfakes: Why Your Contact Center Is Already Under Attack
1+ week, 12+ hour ago (380+ words) Home " AI & Automation in CX Rhys Fisher, Associate Editor at CX Today, sits down with Sumant Mauskar, Global Partners SVP at Pindrop, to discuss the escalating threat of AI-powered voice deepfakes Sumant Mauskar explains how AI-powered voice fraud is attacking…...
Canada Goose Investigates Customer Data Leak as Hackers Claim 600,000 Records
1+ week, 1+ day ago (634+ words) Home " Security, Privacy & Compliance The alleged leak of the luxury retailer's customer data highlights questions around customer trust and third-party risk Premium outerwear brand Canada Goose is investigating a potential customer data exposure after the hacking group ShinyHunters published a…...
Agent Assist Safety: How Do You Prevent Confident, but Wrong AI Suggestions in CX?
1+ week, 1+ day ago (1750+ words) Home " Contact Center & Omnichannel" Why "almost right" AI is the most dangerous kind in CX, and how to fix it First, the good news. If you've decided to invest in AI that supports agents, rather than replacing them, you're already…...
Omnichannel Risk Check: Are You Adding Channels, or Adding Ways to Lose Trust?
1+ week, 1+ day ago (1725+ words) Home " Contact Center & Omnichannel" Omnichannel 3.0: The channel mix is now a risk mix CX teams still talk about omnichannel like it's a buffet. They pile their plates high with chat, WhatsApp, RCS, bots; everything they can get their hands on....
Proving CX Security ROI: How Compliance, Security, and Privacy Pay Off
1+ week, 1+ day ago (1743+ words) Home " Security, Privacy & Compliance A practical CFO-ready framework to measure fraud reduction, compliance risk, downtime impact, and customer trust in enterprise CX environments Companies don't talk about CX security ROI enough. Anyone can walk into a finance meeting with horror…...
Global Tech Giants Form Trusted Tech Alliance To Rebuild Customer Trust Across the Stack
1+ week, 2+ day ago (599+ words) As geopolitical tensions and AI adoption accelerate, a new cross-border alliance aims to make trust and transparency core to the global customer experience At the Munich Security Conference, 16 technology companies from 10 countries launched the Trusted Tech Alliance (TTA), focused on…...
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