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News
The IT Officer Clarified the Boundary Multiple Times, but the User Insisted He Fix an Out-of-Scope Login Problem
2+ day, 24+ min ago (837+ words) Some tech problems can be too technical for the average user. In this story, a man worked in IT support and received a call from a user who was unable to access a third-party website because of an authentication issue....
A Frustrated IT Specialist Is Reeling Over a Security Mandate Banning Contractors From Basic Systems
1+ week, 6+ day ago (1349+ words) Imagine working in tech support, and an employee needs to reset their password. Obviously, you would need to verify that they really are an employee before fulfilling their request. What would you do if they were unable to answer the…...
The Network Had Been Slow for Weeks, and When the Engineer Finally Traced the Problem to Its Source, Nobody Could Believe What Device Was Causing It
2+ week, 1+ hour ago (697+ words) When working in technical support, you never know what is going to cause issues. The IT guy in this story gave a great example of this. His team kept getting calls about network slowness, and they couldn’t get to the…...
CIO Is Furious That An Email Was Rejected By The Company’s Spam Filter, So He Insisted On Answers And Getting The Issue Fixed No Matter What
3+ week, 6+ day ago (551+ words) In this story, the CIO of a company is furious when he finds an email that was rejected by the company’s spam filter. He demands answers but doesn’t like the answers he’s given. His requests get more and more extreme…...
IT Worker Explains Why Even the Best Critical Infrastructure Can’t Always Prevent Human Mistakes
4+ week, 3+ hour ago (865+ words) When setting up a system that runs critical infrastructure, companies use multiple layers of redundancy to ensure the equipment never gets turned off. In these environments, however, a system is only as good as its weakest point. The technical engineer…...
Bakery Reports Urgent “Hacking” Issue, but Tech Support Finds a Surprisingly Simple Cause
1+ mon, 2+ week ago (687+ words) Not every emergency IT situation turns out to be a high IQ hacker trying to get into someone’s computer. Some cases are actually pretty comical, like this one. It came in as a high-priority alert from a warehouse client. The…...
Aerospace Engineer Finds the Perfect Loophole After Government Orders Him to Hand Over Proprietary Data
1+ mon, 1+ week ago (1228+ words) In the world of government contracts, companies need to walk a fine line between complying with the demands of the government and putting their own interests first. This is especially true when it comes to doing work for the military....
They Kept Charging Students for “Damaged” LAN Cables, so One Student Turned His Into a Statement of Rebellion
1+ mon, 2+ week ago (1519+ words) As students are getting ready to graduate and move out of school housing, universities need to make sure that there isn’t any damage, and if there is, it needs to be fixed or paid for. A student in this story…...
Employee Becomes Extremely Cautious After Company Warns Failed Phishing Tests Could Lead to Termination
2+ mon, 3+ day ago (325+ words) When a workplace security policy becomes too threatening, chances are employees will act too cautiously. In this story, a man is working at a company with strict phishing tests. When an employee fails these tests three times, it will result…...
Research Suggests That Some Hosts May Help A Virus To Evolve To Better Spread, Offering Possible
2+ mon, 1+ week ago (545+ words) Most people reading this will have vivid memories of the COVID pandemic, and while there are lots of differing opinions on almost everything about that event, one thing we can all agree on is that we don’t want to go…...