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The Hidden Cost of AI Self-Service Failures: Why 1 in 3 Deployments Fall Apart

1+ day, 22+ hour ago  (1286+ words) Updated On: Apr 1, 2026 The economics of AI in customer service look irresistible on a spreadsheet. AI interactions cost between $0.18 and $0.70 per ticket compared to $4.00$8.00 for human agents. The math points unmistakably toward automation. So why does Forrester's 2026 customer service research…...