News
Anthropic's Mythos-Class Fable Shutdown Raises Questions About Sovereignty and AI Continuity in CX
1+ hour, 43+ min ago (930+ words) Home " Security, Privacy & Compliance The suspension of Anthropic's latest AI models is forcing enterprises to confront questions around sovereignty, continuity planning and customer trust in frontier AI platforms Anthropic's sudden shutdown of its Fable 5 and Mythos 5 AI models is a…...
Why Faster Refunds Can Backfire Without Smarter Fraud Controls
4+ day, 2+ hour ago (293+ words) Home " Security, Privacy & Compliance Why UK retailers can no longer afford to treat refund speed and fraud prevention as competing priorities As refund speed becomes a competitive differentiator in UK retail, many organizations are discovering that faster is not always…...
Aithos Finds Every Major AI Model Fails EU Legal Checks: Why CX Teams May Own the Next Fine
4+ day, 5+ hour ago (308+ words) Home " Security, Privacy & Compliance Nadia Kadhim of Aithos joins CX Today to explain why leading AI models are failing legal compliance checks and the responsibilities that fall on CX leaders Are CX leaders relying too heavily on the reputation of…...
Service Now Patches Data Exposure Vulnerability in Another Reminder That CX Runs on Security
4+ day, 3+ hour ago (614+ words) Service Now has disclosed a security vulnerability that allowed unauthenticated users to gain access to customer systems. The enterprise software company said it applied a security update to hosted customer environments on June 5 and contacted those affected. A spokesperson told…...
Anthropic Releases Mythos-Class Claude Fable 5 as Enterprises Struggle to Govern AI Security Risk
5+ day, 5+ hour ago (1599+ words) Home " Security, Privacy & Compliance Anthropic has released Claude Fable 5, a new Mythos-class model that it says is safe for general use, but the launch underlines a growing concern among enterprises that AI capabilities are advancing faster than many enterprises" ability…...
Anthropic Exposes the Enterprise Patch Gap as Exploitation Hits "Minus Seven Days, Red Hat Warns
5+ day, 7+ hour ago (1349+ words) Home " Security, Privacy & Compliance Red Hat's VP of Product Security, Vincent Danen, warns that AI vulnerability discovery is moving faster than enterprise patch cycles, putting CX systems at risk Frontier AI models capable of discovering and exploiting software vulnerabilities are…...
How Silent Trust Erosion Drives Customer Churn
1+ week, 5+ day ago (810+ words) Home " Security, Privacy & Compliance Why churn starts long before your customers say goodbye Customers don't leave after a breach. They leave when trust quietly erodes through everyday moments that feel careless, confusing, or inconsistent. The stakes are significant. Cisco's 2024 Consumer…...
Anthropic Opens Project Glasswing to 150 More Partners as the AI Cybersecurity Arms Race Heats Up
1+ week, 5+ day ago (1328+ words) Home " Security, Privacy & Compliance As Anthropic widens access to its restricted Mythos LLM, regulators, banks and rival AI firms are racing to respond to a new era of cybersecurity risk powered by "cheap, fast" models AI model developer Anthropic is…...
AI Models Flout EU Law in Up to 93% of Tested Scenarios, Research Firm Warns Enterprises
2+ week, 5+ hour ago (821+ words) Home " Security, Privacy & Compliance Benchmark findings intensify concerns over AI trust and governance as organizations push agentic systems deeper into customer interactions European AI research non-profit Aithos has found that the leading AI models routinely fail key legal compliance tests…...
TTEC Launches AI Security Platform to Address Rising Risks in Remote CX Operations
2+ week, 3+ day ago (410+ words) TTEC Titan aims to secure remote contact centers as AI-driven fraud, identity attacks, and compliance risks intensify across CX operations As enterprises continue shifting customer experience operations to remote and hybrid environments, security concerns around AI-enabled fraud, compliance exposure and…...