2+ day, 21+ hour ago   (871+ words) Home → Security, Privacy & Compliance Anthropic, Concentrix, Zscaler, Proofpoint and OpenAI reveal how AI agents are reshaping enterprise security, access and customer experience risk Enterprise AI is gaining access to the systems that make customer experiences work, while security teams are…...

1+ week, 3+ day ago   (1010+ words) Hewlett Packard Enterprise (HPE) is anticipating that some of the biggest customer experience gains from AI will come from infrastructure operating behind the scenes, with intelligent networks capable of identifying and resolving problems before they affect customers. The proposition appears…...

1+ week, 3+ day ago   (895+ words) Home → Community & Social Engagement A reported incident involving more than 1,200 OpenAI agents has put AI governance back in the spotlight, raising timely questions for B2B teams using community platforms such as Salesforce Experience Cloud to connect customers, knowledge and automated support…...

1+ week, 4+ day ago   (1265+ words) Home → Security, Privacy & Compliance Anthropic is introducing Zero Data Retention for its frontier models as enterprises demand greater control over sensitive data, following OpenAI’s adoption of ZDR Anthropic is backing away from its data retention requirement for enterprise customers with…...

1+ week, 4+ day ago   (1009+ words) Home → Security, Privacy & Compliance The security vendor’s latest platform and partner moves point to the growing reality for CX leaders that protecting customer experience now means securing the identities, AI agents, data platforms and operational systems behind every interaction CrowdStrike…...

3+ week, 3+ day ago   (893+ words) Home → Security, Privacy & Compliance The AI developer is promising tighter control over enterprise data while advancing safety monitoring for increasingly capable AI models and agents OpenAI is previewing Private Safety Processing for its frontier large language models (LLMs) in a…...

3+ week, 3+ day ago   (1545+ words) Home → Security, Privacy & Compliance As employees turn to personal AI tools, workforce experience has become central to enterprise visibility and customer data protection The rise of AI tools has inadvertently turned employee experience into a security issue when it comes…...

3+ week, 4+ day ago   (705+ words) Salesforce’s expanded MCP architecture gives AI agents access to customer data, business logic, and governed actions across enterprise workflows Salesforce has today expanded Headless 360 with an MCP-based architecture that lets AI agents discover and act on existing capabilities across enterprise…...