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CX Today is the leading news publication for Customer Experience technology news. CX news, Contact Centre news, CRM, automation, AI, self service, home working,
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News
Contact Center Weekly Roundup: Zendesk Targets Language Barriers as AI Control Wars Heat Up
3+ day, 22+ hour ago (1019+ words) Home → Contact Center & Omnichannel The latest news and insights from the contact center space, including releases and announcements from Zendesk, Genesys, RingCentral & Verint The contact center AI race is increasingly focused on what happens during the conversation, not simply before…...
LivePerson Conversational Cloud Says AI Agent Testing Is 60% Faster. Buyers Need the Proof
3+ day, 22+ hour ago (1112+ words) Home → Customer Engagement & Journey Orchestration The 60% AI agent testing claim that could make or break LivePerson Conversational Cloud LivePerson’s 2026 roadmap is really about filling the gaps that appear once conversational AI has to survive an actual customer journey. Syntrix tests…...
The Human Tempo Gap: What Is It And How Can We Overcome It?
5+ day, 22+ hour ago (757+ words) AI can accelerate customer journeys, but brands need intelligent friction to prevent confusion, discomfort and lost trust AI can predict, recommend and act in an instant, but customers still need time to interpret what is happening and decide whether they…...
Genesys: AI Alone Won’t Fix Broken CX
1+ week, 6+ day ago (1355+ words) Genesys’ 2026 State of CX report shows why enterprise leaders must connect AI, data, cloud, and human agents. Agentic orchestration is becoming the operational test behind every enterprise CX AI strategy, according to Genesys’ 2026 State of Customer Experience report. The report,…...
Telnyx vs Sinch CPaaS: Voice AI Speed or Global Journey Control?
2+ week, 6+ day ago (1582+ words) Home → Customer Engagement & Journey Orchestration Telnyx vs Sinch CPaaS: Which omnichannel CPaaS solution is best? Both Telnyx and Sinch sell enterprise communications infrastructure, but the CPaaS overlap only goes so far. Telnyx puts voice AI control, architecture, and unit economics…...
ServiceNow, Salesforce, and Synthflow expose the operational issues behind agentic CX
2+ week, 6+ day ago (965+ words) CX AI Is Becoming a Workforce and Architecture Decision AI in customer experience has reached the point where a good conversation is no longer enough. ServiceNow, Salesforce, and Synthflow are all pushing the market toward systems that take action inside…...
The Ultimate Guide to CX AI Pricing: Which Model is Right for Your Contact Center?
3+ week, 3+ day ago (1603+ words) Home → Contact Center & Omnichannel Buying contact center technology used to be relatively simple. Enterprises paid per agent, per month, added a few premium capabilities, and had a reasonable idea of what their bill would look like at the end of…...